Privacy policy
Last updated: August 1, 2025
Dear Mister values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from our store.
1. Information We Collect
We collect personal information you provide to us, such as:
- Name, email, phone number, shipping/billing address
- Payment information (processed securely via Shopify)
- Order history and preferences
- Information through cookies and other tracking tools
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order
- Improve our products, services, and website
- Send marketing emails (only with your consent)
3. Third-Party Services
Your data is shared with third parties only to the extent necessary to process your order (e.g. payment processors, shipping carriers). Our store is hosted on Shopify, which securely stores your data behind a firewall.
4. Your Rights
You may:
- Access, update, or delete your personal information
- Opt-out of marketing emails at any time
5. Cookies
We use cookies to enhance your experience. You may adjust your browser settings to limit cookie use.
6. Changes to This Policy
We may update this policy as needed. Changes will be posted on this page.
7. Contact
For questions or concerns, contact us at:
Shipping Policy
Last updated: August 1, 2025
We carefully pack and ship each order with love from our studio.
1. Shipping Locations
Currently, we ship within the United States. For international inquiries, please email us.
2. Processing Time
Orders are processed within 3–5 business days. During launches or holidays, processing may take longer.
3. Shipping Rates & Delivery
Shipping is calculated at checkout based on your location and selected service. Estimated delivery is 3–7 business days after dispatch.
4. Tracking
Once your order ships, you’ll receive a confirmation email with tracking details.
5. Lost or Delayed Packages
We are not responsible for delays due to carriers or incorrect addresses. If a package is lost in transit, please contact us and we’ll do our best to help.
6. Damaged Orders
If your order arrives damaged, please contact us within 7 days with your order number and clear photos.
Return Policy
Last updated: August 1, 2025
We want you to love your Dear Mister pieces. If something isn’t quite right, we offer returns within 7 days of receiving your order, subject to the conditions below.
1. Eligibility
To be eligible for a return:
- Your return must be requested within 7 days of delivery
- Items must be unused, undamaged, and in original packaging
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
To initiate a return, email us at [insert email] with your order number and reason for return.
2. Condition of Returned Items
All returned items must arrive:
- In original, undamaged condition
- With all original packaging materials included
- Without signs of use or wear
We reserve the right to deny a return or refund if the item is not returned in salable condition.
3. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please email us at [insert email] within 7 days of delivery with:
- Your order number
- Clear photos of the item and packaging
Once approved, we will arrange a replacement, store credit, or refund.
4. Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved. If so, a credit will automatically be applied to your original method of payment. Please allow 5–10 business days for processing.